Course Overview

Drinking water system supervisors, managers and operators with supervisory responsibilities have an important role in successful Drinking Water Quality Management Standard (DWQMS) audits.
This course begins by reviewing the difference between inspections and audits, as well as internal versus external audits. Participants will be provided with an overview of quality management systems, examine common audit findings, and what types of questions to anticipate during audits.
Key elements of the DWQMS where operators, supervisors and managers hold responsibility for audit readiness will be discussed in detail. Through facilitated discussions, participants will have the opportunity to share their knowledge and experiences with the audit process.
The session will also provide best practices to prepare for a successful audit.

Target Audience

This course is primarily designed for supervisors and managers of drinking water systems, as well as operators with supervisory or management responsibility.
Please note: Drinking water system operators with no supervisory or management responsibility should register for Introduction to Audits for Operators.

 

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Course Trainer:

  Tony Santos

Tony has over 20 years of progressive experience in the water treatment industry, working in operations, maintenance, sampling, training and compliance. Most recently his focus has been in regulatory compliance and conformance to standards. He currently holds a Level 3 Water Treatment and Water Distribution Certificates and a Diploma In Law and Security Administration from Confederation College. Tony was responsible for developing the Operational Plan required to comply with the Safe Drinking Water Act and the Drinking Water Quality Management Standard. The City of Thunder Bay was one of the first 10 municipalities in Ontario to receive accreditation as an Operating Authority. Tony has operated/maintained in Direct Filtration, Micro Filtration and Ultra Filtration Plants in Large Municipal systems. As part of the operational team Tony took part in the commissioning of one of the first and largest membrane technology systems utilized in a municipal system at the time. Tony has also overseen the design, installation and operation of numerous small systems utilizing UV, water softeners and chlorination. Tony is responsible for ensuring compliance with legislation and ensuring all staff maintain up to date certification and licensing. Having worked in many areas of Water Treatment and Distribution, he brings in-depth knowledge of operational and regulatory requirements to his training programs. Currently, Tony is the Supervisor of Municipal Drinking Water and Licensing Program for the City of Thunder Bay.