Course Overview

Drinking water system supervisors, managers and operators with supervisory responsibilities have an important role in successful Drinking Water Quality Management Standard (DWQMS) audits.
This course begins by reviewing the difference between inspections and audits, as well as internal versus external audits. Participants will be provided with an overview of quality management systems, examine common audit findings, and what types of questions to anticipate during audits.
Key elements of the DWQMS where operators, supervisors and managers hold responsibility for audit readiness will be discussed in detail. Through facilitated discussions, participants will have the opportunity to share their knowledge and experiences with the audit process.
The session will also provide best practices to prepare for a successful audit.

Target Audience

This course is primarily designed for supervisors and managers of drinking water systems, as well as operators with supervisory or management responsibility.
Please note: Drinking water system operators with no supervisory or management responsibility should register for Introduction to Audits for Operators.

 

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Course Trainer:

  Cindy Spencer

Cindy has over 35 years of experience working in the water and wastewater industry in Ontario with the Ministry of the Environment and the Ontario Clean Water Agency.  She has held various positions including Abatement Officer and Inspector with the Ministry of the Environment; Chemical Technician, Plant Operator, Compliance Officer, Operations Manager, Regional Manager, and Director of Compliance, Training, Health & Safety and Risk Management with the Ontario Clean Water Agency.  Cindy has a Bachelor of Education Degree in Adult Education and a Chemical Engineering Technology Diploma.  She also holds an ISO 14001 Internal Auditor Designation and Effective Utility Management Certificate.  Other licences have included Class III Water and Wastewater Treatment, Class II Water Distribution and Supply and Class I Wastewater Collection.  Cindy is currently working part time with OCWA on the upgrade of its Process Data Management System.