Salary Range:  $69,546 to $85,979

Purpose of position

Provide information technology and computer system and processing support to staff on a regular and timely basis.  Improve information technology controls, and improve operational efficiencies of technical systems being used through the organization.

Duties/responsibilities

In this role, the incumbent:

·  Improve staff and customer utilization of Customer Registration System (CRS). Develop CRS reports and teach staff reporting features and functions.  Resolve minor problems and liaise with external CRS contractors and consultants.

·  Monitor server utilization, ensuring back up features are functioning. Perform periodic back up tests as scheduled and document results.

·  Perform on-going various hardware and software repairs and maintenance. Procurement of replacement hardware or software with prepared supporting reports and analysis.

·  Program new or edited corporate web pages.  Identify deficiencies, potential improvements to the corporate website and electronic communications system.

·  Monitor Internet usage and security issues.  Develop Internet usage polices and protocol. Identify risks and improvement opportunities.

·  Administer audio visual; phone system; and leased equipment usage and perform or schedule required repairs.

·  Provide guidance & assistance in development & maintenance of ELearning initiatives.

·  Document as required various IT policies and procedures to enhance operations and control risk.

Additional duties may be assigned at the discretion of the position Manager.

Job requirements

A College Diploma or University Degree in Computer Science is required, or the equivalent Combination of education and work experience. Demonstrated ability to work independently and administer multiple task assignments.

A minimum of 4 years of working experience would be considered necessary to be able to perform this role. A broad range of computer skills including databases, project planning, software integration and deployment and website programming is required.

If you wish to be considered for this position, please forward your resume, together with a separate covering letter, to Human Resources via email at HRcontact@wcwc.ca by 4:00 p.m. EST on Thursday January 21, 2016.   

Under the Human Rights Code, WCWC will provide accommodation in the recruitment and selection process if requested.