WCWC Training Operations Department
Position: Training Support Representative
Job Classification: OAD 9-10
Salary Range: $45,747 – 56,491.50
Purpose of position
This position assists with the coordination of mandatory and other director-approved training and events and provides a wide range of administrative support for the Training Operations Department.
Duties/responsibilities
In this role, the incumbent:
1. Contributes to outreach initiatives and scheduling strategy
2. Schedules courses, books trainers and venues
3. Coordinates with trainers on availability for courses and prepares the Notice of Assignments and Service Level Agreements
4. Monitors course registrations and initiates targeted communications by phone and e-mail to ensure sufficient participant registrations
5. Analyses course feasibility on a case by case basis
6. Administers the College training program at the Centre.
7. Organizes Request for Services or appropriate procurement for venues and catering
8. Tracks and reviews venue feedback and participates in venue vetting
9. Maintains course material and inventory
10. Reports measurable as described in the quality assurance program
11. Provides administrative support to the Training Institute as needed
12. Database liaison
13. Designated P-Card holder
14. Attends conferences as a booth exhibitor representing WCWC
15. Supports special events
Additional duties may be assigned at the discretion of the department Manager.
Knowledge Requirements:
The incumbent will be proficient in operating a computer and using a variety of windows-based software.
The incumbent requires a good understanding of government procurement directives.
Job requirements
The incumbent requires:
• Minimum Grade 12 Diploma
• Ability to work cooperatively as part of a team
• Customer service experience for a minimum of 2 years
• Good understanding of government procurement directives
• Oral communication skills and interpersonal skills to interact with internal and external stakeholders
• Organizational, planning and time management skills to independently complete work within the appropriate timeframes and the ability to deliver on performance objectives
• Ability to operate a computer using a variety of windows-based software
• Equivalent combination of education and experience would be considered.
If you wish to be considered for this position, please forward your resume and covering letter together as one document to Human Resources via email at HRcontact@wcwc.ca by 4:00 p.m. EST on Friday August 5, 2016.
Under the Human Rights Code, WCWC will provide accommodation in the recruitment and selection process if requested.
